Greer CPW is upgrading its customer service and billing software to a program call PayGo.
The improvements will allow Greer CPW systems to communicate better with the various departments and provide a smoother customer service experience. Some changes will happen seamlessly, however others will require some steps for customers.
“These changes will be great for customers and how they do business with us. It will allow customers to better understand their utility usage and will give them more options to pay their bill including managing their AutoPay,” said Angela Karcher, Greer CPW Finance Manager.
The first of many changes that customers will see is being able to manage AutoPay from their customer service portal. These changes will add an additional layer of security for financial information and allow the customer to control which payment method is used each month.
Customers interested in AutoPay are asked to sign up by visiting their Customer Service Portal account at www.greercpw.com . Current customers on AutoPay will need to sign into their Customer Service Portal and re-enter their bank account or credit card information. Adhering to these updates will be important for customers on AutoPay to ensure payments are not declined after switching credit card payment processors.
Future improvements to the customer service portal include a new billing statement design, changing the look for the portal and the ability to pay your bill while shopping at designated retail locations.