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Magazine ranks Greer Memorial No. 9 nationally for safety and respect

By Jim Fair, Editor
Published on Monday, January 26, 2015

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Greer Memorial Hospital is ranked No. 9 nationally by Consumer Reports in its February edition for safety and respect.
 

Greer Memorial Hospital is ranked No. 9 nationally by Consumer Reports in its February edition for safety and respect.

 

Greer Memorial Hospital is ranked No. 9 nationally by Consumer Reports in its February edition for safety and respect. The hospital’s score of 68 is only 11 points behind top-ranked Oaklawn (Marshall, Mich.) Hospital.

“I’m happy for Greer, those are the people we serve,” John Mansure, President of Greer Medical Campus (Greenville Hospital System), said. “It’s amazing. It’s everybody working together. My leadership team, we see everything the same way.”

The magazine’s rankings are based on patients’ perception of their care in the hospital and the safety of the hospital of two categories scored. An analysis of the data found that higher patient-experience scores and higher hospital-safety scores are linked, the magazine reported.

The hospitals receiving a safety score higher than 60, earned the two highest ratings in at least eight of nine patient-experience measures and did not get a low score in any of them. The scores were based on January 2014 data from the Center for Medicine & Medicaid Services.

“It takes time to get there but it is earned,” Mansure said.

Mansure said the hospital practices five pillars of its core value – people, patient satisfaction, priority, finance and growth. “We have metrics for all these things. We use the employee survey to see how engaged we are.”

Patients who told the magazine they rarely received respect from the medical staff were two and a half times as likely to experience a medical error – a hospital acquired infection, a wrong diagnosis, an adverse drug reaction, or a prescribing mistake – as those who thought they were usually treated well.

Safety scores are based on factors such as mortality rates, infection rates and hospital readmissions. Patient-experience scores include doctor - and nurse - communication, communication about discharge, and patients’ overall impression of the hospital.

“It’s a validation of what we try to do and hope how we are perceived by our patients,” Mansure said.

• Also read Greer Memorial gets best score in upstate.


 

 

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