Greenville-Spartanburg International Airport has been recognized as the Best Airport in North America by the Airports Council International’s 2020 Airport Service Quality Awards.
GSP tied with Portland International Airport, among all airports serving 2 to 5 million passengers annually for customer satisfaction across 34 benchmarks, according to a media release.
“GSP takes great pride in providing our customers with a superior airport experience,” stated Dave Edwards, president and CEO of the Greenville-Spartanburg Airport District. “In recent years, the airport has received numerous awards of excellence from industry organizations for our restaurants, retail stores, amenities, and marketing activities. However, we are humbled to be recognized with such a prestigious award by the customers who have chosen GSP to meet their air travel needs,” Edwards stated in the release.
GSP surveyed passengers throughout 2020 to inform the airport’s measures to implement safety practices, reopen food and retail outlets in the terminal and add new nonstop flights to Houston and the Florida cities of Jacksonville, Orlando and Tampa, according to the release.
“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” stated ACI World Director General Luis Felipe de Oliveira. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted services and experiences they offer to meet changing needs and expectations under very trying circumstances.”
2010 and 2011 and was recognized as the fastest-growing small airport in the United States by Airline and Airport News & Analysis. The U.S. Department of Transportation’s Bureau of Transportation Statistics reported that average fares from GSP decreased by 14%, the largest decrease in the country.